We’re here to help.
Read through the below FAQ to learn more about Causeway. Feel free to contact us is you have any additional questions!
What can we expect as a family when we arrive at the Causeway office?
When you arrive, the Causeway team will guide you through our Onboarding process. The process has 4 main checkpoints:
1. Initial Consultation with Causeway
This is your son’s opportunity to interview the Causeway Team to make sure we’re the right fit for him. In this face-to-face meeting, you and your son meet with team members together and then break out into client-team and parent-team interviews to consult and get to know one another.
2. Intake / Information-Gathering
Our Intake squad will meet with your son and engage in a 90-minute mental health screen that allows the Causeway team to build his customized treatment plan.
3. Parent Feedback
In this meeting, the Causeway team will check the information we’ve gathered with you as parents. We’ll ask for your parental expertise and feedback on the proposed treatment plan that we’ve created for your son.
4. Client Feedback
In this meeting, your son will meet with his Causeway team, give his feedback, and co-author his pathway forward.
On average, how long are clients engaged in services with Causeway?
On average, clients are engaged in services with Causeway for 24 weeks.
How many sessions will my son have per week?
On average, your son will have between 2-4 sessions per week.
What is my role in my son’s treatment?
Your role as a parent in your son’s care is to provide him with emotional support and assist him with navigating boundaries in your home environment. You finance his treatment process. Be prepared–you’ll be expected to work on your relationship with him, both at Causeway and at home. You’ll also participate in regular monthly meetings throughout the length of his care. You may seek additional coaching support as needed on specific issues that come up in the home during your son’s work at Causeway.
Are there any issues you don’t treat?
Yes. We do not treat the following:
- active psychosis
- unmedicated bipolarity
- un-medicated/active schizophrenia
- active opiate use
Also, please note that active suicidality cannot be treated in the community and must result in immediate hospitalization.
What are the training credentials of your team?
Across the direct care team, we have members with:
- 1 PhD
- 2 LCSWs
- 5 LPCs
- 1 LMSW
- 3 LPCAs
- 1 LADC
- 1 Graduate Clinical Intern
Do you provide receipts for my son’s care so I can get reimbursement from my insurance company / use for tax purposes?
Yes. Causeway does provide invoice CPT codes, but for CLINICAL services. ONLY—specifically individual therapy and family therapy.
What’s the process with billing?
Billing is done once per week. Causeway sends invoices to the email you have provided on file. We charge the outstanding balance to your credit card on file once each week.
Is there a Causeway for girls?
No. We get asked this question all the time and have for many years. We do believe that independent self-discovery and navigating life transitions are highly personal and essential for both young men and young women. Here at Causeway, we’ve made the intentional decision to stay in our lane. We work exclusively with young men, so that we can continue to do our best work.
What is your cancellation policy?
We require 24 hours’ notice for any cancellations. Sessions not cancelled within that timeframe will be billed in full.
Please note that Causeway does not accept insurance of any kind.
For Young Men
What’s a typical session look like?
That depends on the service.
Mentorship happens out of the office, in the community.
Futures can happen online, typically lasts an hour, and most often has a specific goal and plan to complete in the allotted time.
Therapy is a 50-minute session involving identifying, addressing, and eliminating mental health concerns.
How long is a typical session?
A session lasts 50-55 minutes, regardless of service type. The only exception would be community-based Mentorship blocks, that are often closer to two hours in length.
How many meetings will I have in a week?
Typically, you’ll attend between 2-4 meetings a week, depending upon how long you’ve been at Causeway and how fast you’re trying to achieve the goals that you have established.
What if I want to stop one of the services I am doing?
We believe that you should direct your own treatment. If you want to discontinue any part or the entirety of your program, please share those concerns with your team directly. Your team will adjust your work based on your feedback.
How long do guys stay at Causeway?
On average, clients stay with Causeway for 24 weeks. Your son may opt to stay longer if he chooses to get more work done.
What if I don’t want to do therapy?
That’s okay. You can do either Futures or Mentorship and still accomplish meaningful progress in your life.
Do I have to do family meetings?
Yes. It’s important for your parents to know what you’re working on with your team,
so they can help support your efforts during your time with us.
Futures Planning (“Futures”)
What is Futures?
Futures is career and educational support. It focuses on meeting your son’s unique needs by supporting him as he pursues the goals and objectives he has identified for himself. The Causeway team helps your son clarify his broader plan, and then bolsters him in building the skills he needs to make that plan a reality.
Can someone just do Futures as a stand-alone program?
Absolutely. If your son wants to focus solely on Futures, he will still need to complete the standard onboarding process with consult, intake, and feedback session(s). Then he can move forward with Futures. The only exception would be if the team identifies clinical concerns requiring therapy as part of a plan to ensure safe and effective care.
Why do I have to do the intake if I just want futures?
At Causeway, we see the intake process as imperative. We are an outpatient treatment center, and the safety of our clients is our greatest concern. Without the information gathering that we do in Intake, there is no way for us to get the data and the understanding we need to make us confident in maintaining your safety. Even if guys don’t want clinical support as part of their process here at Causeway, we still need to be certain that they are clinically safe from a moral, ethical, and practical standpoint.
Is Futures reimbursable through insurance?
No. Futures is a consulting and coaching service. It is not clinical in nature (though there can be therapeutic benefits associated with the process) and there is no corresponding CPT code.
Therapeutic Mentorship (“Mentorship”)
What is Mentorship?
Mentorship is a Causeway community-based service. It provides real-world exposure and builds real-life experiences for your son. Our Mentors model behavior and teach him how to execute tasks and approach a vast array of circumstances as he encounters them in the community. In walking beside your son outside the office walls, his Causeway Mentor functions as the eyes and ears of the treatment team. It’s important to a young man’s progress to have the Mentor inform all support professionals how he is interacting with the world around him.
What makes a good Mentor?
A good Mentor becomes an indispensable force in your son’s life. Mentors are teachers, coaches, confidants, and role models. By nature, a Causeway Mentor is flexible, trustworthy, reliable, and responsive. Your son’s Mentor should be the guy that he calls first when his girlfriend breaks up with him, when he’s stuck on the side of the road, when he’s got a question about his workout on shoulder day, or what the name of that Jimi Hendrix song was that he was listening to during last week’s session. Once this relationship has developed, anything is in bounds between your son and his Mentor.
What makes a good Mentor?
No. Mentorship is a consulting and coaching service. It is not clinical in nature (though there can be therapeutic benefits associated with the process) and there is no corresponding CPT code.
What if I don’t want to do therapy?
That’s ok. We can work in either the Futures or Mentorship domains and still make meaningful progress in your life.
I have an outside therapist who is great. How does that affect my participation at Causeway?
Not very much. About 50% of our active clients have a therapist outside of Causeway. We just need a release of information so we can stay in touch with your therapist over the course of your time with us. We want you to keep working with that person—to make sure you’re comfortable in your therapeutic relationship, that the relationship is productive, and that your transition to Causeway is as seamless as possible.
I’m currently seeing a therapist OR I have pre-existing psychological testing. Why do I still have to complete the intake?
Intake is our internal process. It makes it possible to identify your needs and craft your Causeway program. We don’t want to be redundant or waste time. We’re happy to review your previous testing or speak to prior providers to help fast-track the intake. But Intake, in addition to screening for risk, helps us build your program-service types, establish the frequency of your visits, your short and long-term goals, and the projected duration of your treatment. Intake helps us understand the best way to support you in achieving your goals.
Family Therapy vs Family Meetings
Do we have to participate in family therapy as part of the program here at Causeway?
No. Family Therapy is recommended as needed by the Center Director. That occurs in cases where the involvement of the parents on a more frequent basis is essential to the young man’s progress in the case. There is no obligation to engage. Causeway only recommends Family Therapy when we see it as necessary to help your son move forward.
How are Family Meetings different from Family Therapy?
Family Therapy uses psychology. We apply the principles of human behavior to assist you and your son in coming together to achieve a variety of personal and family-centered goals. At Causeway a single licensed, trained professional facilitates Family Therapy on a regularly occurring basis. The frequency of visits is determined by the expertise of the professional.
Family Meetings, on the other hand, are unique to Causeway. They are a required part of our process for all clients. We hold Family Meetings on a once-per-month basis to review your son’s program, evaluate goals and objectives, modify session frequency and service types, and get consensus on the go-forward plan for your son’s treatment.